Last updated: 15/07/2025
1. Introduction
Welcome to the Privacy Policy of Plus Computers. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and share your information — and your rights under the law.
This Privacy Policy applies whenever you interact with us, whether via our website, over the phone, by email, or in person.
2. Who We Are
Plus Computers
1 Nicholson Webb Close
Danescourt, Cardiff
CF5 2RL
Email:
Phone: 07776211287
We are the "data controller" responsible for your personal data under UK data protection law, including the UK GDPR.
If you have questions about this policy or wish to exercise your privacy rights, please contact our data privacy manager using the details above.
3. What Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name, title, gender, marital status
- Contact Data: Address, email, phone number, place of work
- Financial Data: Bank account, card details, payment records
- Transaction Data: Details about payments and purchases
- Technical Data: IP address, browser type/version, device info, OS, time zone, cookies
- Profile Data: Purchase history, preferences, enquiries, feedback, surveys
- Usage Data: How you use our website, services, and products
- Marketing and Communication Data: Preferences for marketing and how you wish to be contacted
4. How We Collect Your Data
We collect data through various methods, including:
- Direct interactions (calls, emails, purchases, contact forms)
- Automated technologies (cookies, analytics)
- Third parties (payment providers, referral partners)
5. How We Use Your Data
We use your data where we have a valid legal basis, including to:
- Deliver products and services to you
- Manage payments, fees, and charges
- Respond to enquiries and provide customer support
- Send updates, newsletters, or offers (if you have opted in)
- Maintain our records for legal, tax, and accounting purposes
- Improve our website and services using analytics and feedback
6. Your Customers' Data (If Applicable)
If you use our services in a way that involves the collection of personal data from your own users (e.g., for websites or email systems we manage for you), you are the "data controller" of that information. It is your responsibility to comply with applicable data protection laws.
We will only store and process such data in accordance with our Terms & Conditions and your instructions.
7. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties such as:
- Payment processors
- IT and system support providers
- Professional advisers (accountants, legal consultants)
- Regulators or law enforcement, if legally required
All third parties are required to respect the security of your data and treat it in accordance with the law.
8. How We Protect Your Data
We use physical, technical, and organisational security measures to protect your personal data from unauthorised access, use, or disclosure. Access is limited to those who need it to perform their duties and are subject to confidentiality obligations.
9. Data Retention
We only retain your personal data as long as necessary to:
- Deliver services
- Fulfil legal, regulatory, or tax obligations
- Resolve disputes or enforce contracts
When determining retention periods, we consider the nature and sensitivity of the data, the potential risk from unauthorised use, and our legal obligations.
For customer-related data (including your users if applicable), we retain it only as long as you remain a client or as legally required.
10. Your Rights
You have the following rights under data protection laws:
- Access your personal data
- Request correction of inaccurate data
- Request deletion in certain cases
- Object to or restrict data processing
- Withdraw consent (where processing is based on consent)
- Request data portability (in some cases)
To exercise any of these rights, contact us using the details provided in section 2.
11. Cookies
We may use cookies to enhance your website experience. You can manage or block cookies via your browser settings. For more details, please see our Cookie Policy.
12. Complaints
If you are not satisfied with our handling of your personal data, please contact us first so we can try to resolve your concern.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
13. Updates to This Policy
This policy may be updated periodically. The latest version will always be published on our website. We encourage you to review it regularly and will notify you of significant changes.
14. Keeping Your Data Accurate
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes during your relationship with us.